Effective Date: 29/06/2024

At Simple Urban Apparel, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return policy.

Returns

1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Time Frame: You have 30 days from the date of purchase to return your item for a refund or exchange.
3. Process:
   • Contact our customer service team at simpleurbanapparel@gmail.com to initiate the return process.
   • Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.
   • Please include your order number and reason for return in your return package.

Refunds

1. Approval and Processing:
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
2. Late or Missing Refunds:
   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company, it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund yet, please contact us at simpleurbanapparel@gmail.com.

Exchanges

1. Eligibility: Items can be exchanged for a different size, color, or style, subject to availability.
2. Time Frame: You have 30 days from the date of purchase to exchange your item.
3. Process:
   • Contact our customer service team at simpleurbanapparel@gmail.com to initiate the exchange process.
   • Once your exchange is approved, you will receive instructions on how to send your item back to us.
   • Please include your order number and the details of the item you wish to exchange in your package.

Shipping

1. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
2. Exchange Shipping: If you are exchanging an item, we will cover the shipping costs for sending the new item to you.

Non-Returnable Items

Certain items are non-returnable and non-exchangeable, including:

• Gift cards
• Sale items
• Personalized or custom-made items

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Simple Urban Apparel
simpleurbanapparel@gmail.com