Effective Date: 209/06/2024

At Simple Urban Apparel, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward exchange and return policy.

Returns

1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Time Frame: You have 30 days from the date of purchase to return your item for a refund or exchange.
3. Process:
   • Contact our customer service team at simpleurbanapparel@gmail.com to initiate the return process.
   • Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.
   • Please include your order number and reason for return in your return package.
4. Refunds:
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

1. Eligibility: Items can be exchanged for a different size, color, or style, subject to availability.
2. Time Frame: You have 30 days from the date of purchase to exchange your item.
3. Process:
   • Contact our customer service team at [Your Contact Email] to initiate the exchange process.
   • Once your exchange is approved, you will receive instructions on how to send your item back to us.
   • Please include your order number and the details of the item you wish to exchange in your package.

Shipping

1. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
2. Exchange Shipping: If you are exchanging an item, we will cover the shipping costs for sending the new item to you.

Non-Returnable Items

Certain items are non-returnable and non-exchangeable, including:

• Gift cards
• Sale items
• Personalized or custom-made items

Contact Us

If you have any questions about our Exchange & Return Policy, please contact us at:

Simple Urban Apparel
simpleurbanapparel@gmail.com